Is Myelina Health a medical device?

No. Myelina Health is a wellness companion — not a medical device, diagnostic, or treatment. Myelina, the AI energy companion inside the app, produces predictions and coaching as informational suggestions, never clinical advice.

How does the prediction work?

Each morning you complete a quick check-in covering sleep, energy, stress, and cognition. Myelina, the in-product AI energy companion, compares your input to your own historical patterns to generate a visual Energy Map. Myelina is a software agent, not a medical device — its predictions are informational only.

Do I need a wearable?

No. Myelina Health works entirely from your daily check-ins. Wearable support is optional.

Yes. Your data is encrypted, stored securely, and never sold or shared. You own it and can download or delete it at any time.

Is Myelina Health a medical device?

No. Myelina Health is a wellness companion — not a medical device, diagnostic, or treatment. Myelina, the AI energy companion inside the app, produces predictions and coaching as informational suggestions, never clinical advice. It is designed to help you spot patterns and plan your day around your energy. It complements your neurologist's care; it does not replace it.

How does the energy prediction work?

Each morning you complete a quick tap-based check-in covering sleep, energy, stress, and cognition. Myelina — the AI energy companion inside Myelina Health — compares your input to your own historical patterns to render a calm Energy Map: where your energy is likely to peak, dip, or crash. Myelina is a software agent, not a medical device, and its predictions are informational only. The more consistently you check in, the sharper the map becomes.

Do I need a wearable?

No. Myelina Health works entirely from your daily check-ins. Wearable support (Apple Watch, Fitbit, Oura) is optional and adds passive signals like sleep and HRV — but is never required.

Who is Myelina Health for?

Myelina Health is built for women living with MS who deal with fatigue and unpredictable energy. Whether your diagnosis is relapsing-remitting, secondary progressive, or primary progressive — if fatigue makes planning your day difficult, this is designed with you in mind. We are currently invite-only to keep the experience high-quality for every member.

How do I get an invite?

Join the waitlist on this page — we review submissions and send invite codes in small batches. If you know a current member, ask them to refer you from inside the app.

Yes. Your data is encrypted, stored securely, and never sold or shared. You own your data and can export or delete it at any time. Myelina Health treats your information as personal health information and protects it accordingly.

Does the app respect my system “Reduce motion” setting?

Yes. Myelina Health automatically detects your operating system's prefers-reduced-motion preference and adapts the entire experience: hero parallax, headline letter-rise, scroll reveals, page transitions, and decorative atmospherics are simplified to instant fades — no translation, scaling, blurring, or staggered character animation. If you prefer a different setting just for this app, go to Settings → Accessibility → Motion and choose Full, System, or Reduced. Your choice is remembered on this device and overrides the OS preference for Myelina Health only.

Myelina Health — Predict your energy. Empower your life.

These Terms of Service ("Terms") govern your access to and use of the Myelina Health application and website (the "Service") operated by Myelina Health ("we," "our," or "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

2. Important Medical Disclaimer

Myelina Health is a wellness and energy tracking tool. It is NOT a medical device, diagnostic tool, or substitute for professional medical advice, diagnosis, or treatment.

Myelina — the in-product AI energy companion — is a software companion that analyses your self-reported check-ins to surface energy patterns. Myelina is not a clinician, not a diagnostic tool, and not a medical device. Its outputs are informational suggestions, not medical advice.

The Service provides energy pattern analysis and predictions based on self-reported data. These are informational only and should never replace consultation with your neurologist, primary care physician, or healthcare team.
AI-generated insights, Energy Maps, Myelina coaching responses, and crash risk alerts are algorithmic estimations — not clinical assessments.
Never make medication, treatment, or lifestyle changes based solely on information from this app or from Myelina. Always consult a qualified healthcare professional.
If you are experiencing a medical emergency, call your local emergency number immediately.

3. Account Registration & Security

You must provide accurate, current, and complete information when creating your account.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to notify us immediately of any unauthorized access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

4. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
Attempt to gain unauthorized access to our systems, other user accounts, or data.
Reverse engineer, decompile, or attempt to extract the source code of the Service.
Use automated systems (bots, scrapers) to access the Service without prior written consent.
Upload malicious code, viruses, or any content designed to disrupt the Service.
Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
Use the Service to provide medical advice to others or represent yourself as a healthcare professional through the platform.

5. Subscription Plans & Billing

5.1 Free Plan

The free plan provides access to basic energy tracking, daily check-ins, evening reflections, and rule-based energy predictions. Certain advanced features (AI insights, detailed analytics, PDF reports) require a premium subscription.

5.2 Premium Subscription

Premium subscriptions are offered on monthly and annual billing cycles.
Payment is processed through our third-party payment provider at the beginning of each billing period.
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.
Prices are listed in USD and may vary by region. We reserve the right to change pricing with at least 30 days' advance notice.

5.3 Free Trial

We may offer a free trial period for premium features. At the end of the trial, you will be charged for the selected plan unless you cancel before the trial expires. You will not be charged during the trial period.

5.4 Cancellation & Refunds

You may cancel your subscription at any time from the Settings page or by contacting support.
Cancellation takes effect at the end of the current billing period. You retain access to premium features until then.
Refund requests for annual subscriptions may be considered within 14 days of purchase on a case-by-case basis. Monthly subscriptions are generally non-refundable.
We reserve the right to issue prorated refunds at our discretion.

6. Intellectual Property

The Service, including its design, code, branding, logos, text, graphics, and AI models, is owned by Myelina Health and protected by copyright, trademark, and other intellectual property laws.
You retain ownership of the personal data you enter into the Service. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service.
"Myelina Health" and "Beautiful Stories of Multiple Sclerosis" are trademarks. You may not use them without prior written permission.

7. User-Generated Content

If you submit notes, tags, or other text content through the Service:

You retain ownership of your content.
You grant us a license to store, process, and display your content to you as part of the Service.
You are responsible for ensuring your content does not violate any laws or third-party rights.

8. AI-Powered Features

The Service uses artificial intelligence to generate energy predictions, pattern analysis, and coaching responses.
AI outputs are probabilistic estimations and may be inaccurate, incomplete, or misleading. They should be treated as suggestions, not facts.
We do not guarantee the accuracy, reliability, or completeness of any AI-generated content.
AI features may be rate-limited for fair usage across all users.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
IN NO EVENT SHALL BS OF MS™, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Myelina Health and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance, updates, and unforeseen outages may temporarily affect the Service.
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.
We will make reasonable efforts to notify users of material changes that affect their use of the Service.

12. Termination

You may terminate your account at any time by deleting it from the Settings page.
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law.
Upon termination, your right to use the Service ceases immediately. Data deletion follows our Privacy Policy.

13. Dispute Resolution

Informal Resolution: Before filing any formal claim, you agree to contact us at legal@myelina.health and attempt to resolve the dispute informally for at least 30 days.
Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
Arbitration: Any dispute not resolved informally shall be settled by binding arbitration in accordance with the American Arbitration Association rules. You agree to waive your right to a jury trial and to participate in a class action lawsuit.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Myelina Health regarding the Service and supersede all prior agreements, understandings, and representations.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting a notice within the app or sending an email to your registered address at least 30 days before changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms, please contact us:

Email: legal@myelina.health
Subject Line: "Terms Inquiry — [Your Name]"